A Fresh Approach to Vacuum Microwave Food Drying Technology

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 Posted on July 23, 2018
 Location: Burnaby, BC
 Position Start Date: ASAP


General Description:
NuWave is a rapidly growing agricultural tech company that has revolutionized the dehydration of fruits, vegetables, and hops. By utilizing vacuum microwave dehydration technology, NuWave produces state-of-the-art industrial dehydrators for food processors that not only increase their profits but also benefit the environment through its clean technology. We are looking to add an Integration Lead that embodies NuWave’s core values of hard work, teamwork, exceptional customer service, and superior craftsmanship.


Position Summary:
The successful candidate is responsibilities for customer service and customer relations once the sale of the Vacuum Microwave Dehydration (VMD) Machines has been finalized. They will work with the Commissioning Manager to handle all of the communication with the clients. They will handle and communicate about schedules, delivery dates and commissioning time lines. The Integration Lead will work with the Commissioning Manager to help install of the machine. The candidate will be expected to set and deliver on the expected standards of excellence set by the clients and senior management.


Reports to: Director of Operations & Commissioning Manager


•Communicates with all new clients after the sale of the machine are finalized
•Communicates with all existing clients about the ongoing maintenance of the Vacuum Microwave Dehydration (VMD) Machines and other question that occur along the life cycle of the machine
•Coordinates with Operations, Engineers, and Production if a specific component of the existing machines needs to be replaced, modified or redesigned
•Attends on and off-site meetings with clients in regarding construction requirements for insulation of the units, customer expectations and communicating with building subcontractors at client location
•Ensures customer is aware of the schedule, delivery dates and changes that may occur over the manufacturing of the units
•Is the liaison between Operations/Senior Management at NuWave and Clients
•Support Operation Manager and Commissioning Manager with their daily tasks on site when available
•Willing and able to support the organization in tasks outside of the job description


Educational Qualifications and Experience:
•Bachelors Degree in Business Management, Engineering Management or other related fields of study
•5+ years of customer relations and customer management experience
•Experience in reading manufacturing drawings and blueprints is an asset
•Drivers License and access to a car is required
•Mechanical skills and basic tool knowledge to do minor maintenance or repairs off-site is an asset


Other Skills:
•Advanced proficiency in Word and Excel
•Capable of making quick and definitive decisions fast and effectively
•Excellent interpersonal and client management skills
•Capable of working independently and unsupervised for an extended period of time
•Ability to see big picture while not losing focus of the small details
•Ability to problem solve and communicate effectively
•Strong Work Ethic and leads by example
•Reliable and able to work efficiently on your own


NuWave Careers Application Form